How intelligent automation can reduce call volumes and increase patient satisfaction

Today, many health systems run the majority of patient interactions through the call center — from scheduling and reminders to registration, authorizations, financial assistance, and payment collection. With persistent staffing shortages, call centers are frequently unable to meet evolving patient expectations. 

Leading health systems leverage flexible integration and unmatched artificial intelligence to automate many of the workflows that were previously managed through the call center. By empowering staff with touchless workflows, teams increase their capacity and better serve their patients. Explore how to facilitate patient intake, scheduling, appointment reminders, prior authorizations, referral management, and payment collection while decreasing call center volumes. 

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Presenters on this webinar:

Bri Buch, Patient Access Solutions Lead