North Kansas City Hospital improves digital patient registration
How the health system expanded its use of Notable to deliver a fully digitized, automated registration experience, along with care gap outreach.
North Kansas City Hospital (NKCH) is an acute care facility that provides the largest network of provider practices in the Northland region of Kansas City. Through its Meritas Health subsidiary, NKCH employs more than 140 primary and specialty care physicians in 30 locations, and its medical staff of 550 physicians represents 46 medical specialties. NKCH has consistently been recognized as a Best Hospital in the Kansas City metro area and in the state of Missouri.
“By leveraging AI to match each patient with the correct provider, Intelligent Scheduling has increased provider adoption of online scheduling. We are excited to expand Intelligent Scheduling across primary and specialty care areas after achieving 99.3% patient satisfaction and scheduling 80,000 appointments within three weeks of deployment.”
digital completion rate
decrease in no-show rate
patient satisfaction
weeks to go-live
The challenge
Traditionally, it is difficult to identify and/or screen patients based on risk factors and reach out to them proactively, in real-time. Healthcare organizations employ a variety of methods to capture and store information about a patient’s care, and EHRs typically are not set up to automatically reconcile data — especially if the patient received care outside of their PCP — and close the gap.
The solution
During the early stages of regional vaccination rollouts, it was difficult to identify and/or screen eligible patients based on risk factors and contraindications in a scalable way. Since the availability of vaccines varied, it was not easy to forecast how many doses might be available at a given time; and evolving federal/state eligibility guidelines made it difficult to communicate the most current information to each patient cohort, about when and where to receive a COVID-19 vaccine.
