Intermountain Health drives 77% digital completion rate of well-child forms through automation
How the leading health system automated pediatric clinical forms, simultaneously driving standardization and customization.
Intermountain Healthcare is a leading, not-for-profit system of 33 hospitals and 385 clinics serving the Intermountain West region. With 3,800 employed physicians and advanced practice clinicians, Intermountain Healthcare is the largest healthcare provider in the Intermountain West, and is home to Utah’s most comprehensive care network for infants, children, and adolescents.
“Pediatrics is unique in that it involves the entire family unit. Parents and guardians are central in pediatric care, which adds a layer of complexity when it comes to managing or tracking information about the child. Notable has made it easier for parents to complete the forms with ease, and enables our staff to work with increased operational efficiency to ensure the best possible outcomes for our patients and families.”
pre-visit digital completion rate
patient satisfaction rating
well-child forms completed via automation over 3 months
The challenge
Pediatrics presents a unique challenge since children see the same doctor for up to 21 years, but each age group requires different approaches to care and therefore, different intake workflows. At Intermountain Healthcare, pediatric intake workflows varied not only by age group, but also by clinic or provider. In partnership with Notable, Intermountain Healthcare leveraged intelligent automation to standardize the well-child intake workflow to serve patients in age groups 0-21, to align with the American Academy of Pediatrics Bright Futures recommendations for screening questionnaires for childhood development, behavioral health, and social determinants of health, as well as other age-specific assessments. Additionally, deploying intelligent automation at scale helps ensure Intermountain Healthcare pediatrics continues to meet the NCQA Medical Home recognition standard of obtaining an annual comprehensive health assessment on all patients.
The solution
Leveraging Notable’s intelligent automation platform, Intermountain Healthcare has started to standardize their well-child intake forms and automated outreach to patients and their families to complete the forms prior to their visit.
Notable's iterative implementation approach and highly configurable platform enabled pediatrics administrators to tailor automation capabilities for their specific needs. For example, administrators could trigger intake forms based on patient ages and forms unique to the pediatrics specialty, like developmental milestones, or the Edinburgh Postnatal Depression Scale (EPDS) could easily be configured and sent to patients based on clinical and demographic criteria.
By standardizing pediatric clinical forms, parents can complete them in the comfort and privacy of their home, at a time when it’s convenient for them. As a result, Intermountain Healthcare has reported a 98% in parent satisfaction, which can be attributed to Notable’s user centered design and self-serve functionality.
