Contact Center Efficiency

Automate interactions. Elevate experience.

Speed up responses, reduce abandonments, and meet patient expectations with AI Agents for inbound, outbound, and referral workflows.

Request a demo
Explore the platform
Elderly man with a beard speaking on the phone. Digital interface shows voice AI interaction and appointment confirmation with an orthopedic surgeon.

Faster service. Lower costs. AI-powered patient interactions.

Notable redefines contact center efficiency by automating inbound and outbound communication with conversational AI-powered voice and SMS assistants, supported by Intelligent Agents. Reduce call volume, speed up response times, and deliver timely, accurate support—without long hold times or overburdened staff.

Reduce call volume

Deflect patient scheduling and FAQs calls with conversational AI via phone, SMS, and web.

Improve first-call resolution

Resolve patients’ needs on the first call using real-time EHR data for end-to-end support.

Improve speed to answer

Accelerate responses with conversational AI voice and SMS, reducing hold times and drop-offs.

Increase patient satisfaction

Drive loyalty with fast, automated resolutions and proactive outreach that minimize delays.

agent library

AI Agents for contact center efficiency

This collection of AI Agents is designed to optimize healthcare workflows across the contact center, streamlining processes, enhancing patient outcomes, and driving operational excellence.

<svg width="32" height="32" viewBox="0 0 64 64" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M25.7953 32C25.8084 35.8914 26.2054 39.4117 26.9055 42.5255H49.7564C52.7068 42.5255 55.1003 44.9191 55.1003 47.8695V57.5979C55.1003 60.5483 52.7068 62.9418 49.7564 62.9418H41.5451C35.7978 62.9418 30.7901 59.6605 27.3075 54.2031C25.9009 51.9989 24.7289 49.425 23.8324 46.5255H15.236C12.9243 46.5255 10.8456 45.0381 10.1425 42.8066L10.1413 42.8026C9.50242 40.7597 8.92736 37.4688 8.9006 32.1928H8.89963V31.8072V31.7945H8.90067C8.92828 26.5259 9.50293 23.2386 10.1413 21.1974L10.1425 21.1933C10.8456 18.9619 12.9243 17.4744 15.236 17.4744H23.8332C24.7296 14.5762 25.9013 12.0031 27.3074 9.79936C30.7898 4.34145 35.7974 1.05811 41.5451 1.05811H49.7564C52.7068 1.05811 55.1003 3.45167 55.1003 6.40205V16.1305C55.1003 19.0808 52.7068 21.4744 49.7564 21.4744H26.9061C26.2057 24.5885 25.8084 28.109 25.7953 32ZM22.8156 21.4744H15.236C14.6406 21.4744 14.128 21.8572 13.9582 22.3936C13.4683 23.9614 12.9135 26.8782 12.8999 32C12.9135 37.1216 13.4683 40.0384 13.9582 41.6062C14.1279 42.1427 14.6406 42.5255 15.236 42.5255H22.8151C22.1728 39.3711 21.8198 35.9146 21.7962 32.1991H21.795V31.8009H21.7962C21.8198 28.0857 22.173 24.6291 22.8156 21.4744ZM28.0445 17.4744H49.7564C50.4976 17.4744 51.1003 16.8717 51.1003 16.1305V6.40205C51.1003 5.66081 50.4976 5.05811 49.7564 5.05811H41.5451C37.4885 5.05811 33.621 7.34062 30.6795 11.9509C29.6694 13.534 28.779 15.3805 28.0445 17.4744ZM28.0435 46.5255C28.7782 48.6206 29.6689 50.4678 30.6794 52.0513C33.6207 56.6605 37.4881 58.9418 41.5451 58.9418H49.7564C50.4976 58.9418 51.1003 58.3391 51.1003 57.5979V47.8695C51.1003 47.1283 50.4976 46.5255 49.7564 46.5255H28.0435Z" fill="url(#paint0_linear_674_2708)"/> <defs> <linearGradient id="paint0_linear_674_2708" x1="32" y1="1.05811" x2="32" y2="62.9418" gradientUnits="userSpaceOnUse"> <stop stop-color="#8548db"/> <stop offset="1" stop-color="#b989fd"/> </linearGradient> </defs> </svg>
Contact Center
AI AGENT

Automates patient interactions for common inquiries, billing support, and scheduling assistance to reduce call volumes.

FLOWS
Bill pay
Scheduling
Inbound request handling
<svg width="32" height="32" viewBox="0 0 64 64" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M41.0217 4.00317C20.5778 4.00317 3.99988 20.5811 3.99988 41.025V47.9352H19.5828V25.4582C19.5828 23.3643 21.2841 21.663 23.378 21.663H46.9033V4.00317H41.0217ZM50.9033 21.663V3.79833C50.9033 1.70446 49.2021 0.00317383 47.1082 0.00317383H41.0217C18.3686 0.00317383 -0.00012207 18.3719 -0.00012207 41.025V48.1401C-0.00012207 50.2339 1.70116 51.9352 3.79504 51.9352H19.5828V58.2017H19.5763V60.2017C19.5763 62.2956 21.2776 63.9969 23.3715 63.9969H47.1082C49.2021 63.9969 50.9033 62.2956 50.9033 60.2017V51.9352H60.205C62.2989 51.9352 64.0002 50.2339 64.0002 48.1401V25.4582C64.0002 23.3643 62.2988 21.663 60.205 21.663H50.9033ZM46.9033 25.663H23.5828V47.9352H46.9033V25.663ZM50.9033 47.9352V25.663H60.0001V47.9352H50.9033ZM46.9033 51.9352H23.5828V59.9969H46.9033V51.9352Z" fill="url(#paint0_linear_674_3078)"/> <defs> <linearGradient id="paint0_linear_674_3078" x1="32" y1="0.00317383" x2="32" y2="63.9969" gradientUnits="userSpaceOnUse"> <stop stop-color="#8548db"/> <stop offset="1" stop-color="#b989fd"/> </linearGradient> </defs> </svg>
Referrals Coordinator
AI AGENT

Automates referral management by handling intake, triage, notifications, and specialist scheduling to reduce manual effort.

FLOWS
Specialist scheduling
Triage & matching
Referral status notifications
Referral tracking
<svg width="32" height="33" viewBox="0 0 64 66" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M39.5401 33.6999L34.8727 28.5865C34.6815 28.3794 34.6815 28.0608 34.8621 27.8484L39.3436 22.7137C39.5242 22.5066 39.5242 22.1933 39.3436 21.9863L35.0214 17.0374C34.8408 16.8303 34.8408 16.517 35.0214 16.31L39.4286 11.2602C39.6197 11.0372 39.6091 10.7027 39.3967 10.4956L31.8673 3.15731C31.6496 2.94492 31.3044 2.95023 31.0867 3.15731L23.4723 10.7717C23.3661 10.8779 23.3077 11.016 23.3077 11.1647L23.3077 53.3891C23.3077 54.005 23.8068 54.5095 24.4281 54.5095L54.4928 54.5095C55.1087 54.5095 55.6132 54.0103 55.6132 53.3891V44.8614C55.6132 41.4152 52.8202 38.6275 49.3794 38.6275L14.6207 38.6275C11.1745 38.6275 8.38684 41.4205 8.38684 44.8614L8.38684 56.7662C8.38684 60.2123 11.1799 63 14.6207 63L38.6427 63C39.2587 63 39.7631 62.5009 39.7631 61.8796L39.6888 34.0663C39.6888 33.9282 39.6357 33.7955 39.5454 33.6946L39.5401 33.6999Z" stroke="url(#paint0_linear_674_2301)" stroke-width="4.10289" stroke-miterlimit="10"/> <defs> <linearGradient id="paint0_linear_674_2301" x1="32" y1="3" x2="32" y2="63" gradientUnits="userSpaceOnUse"> <stop stop-color="#8548db"/> <stop offset="1" stop-color="#b989fd"/> </linearGradient> </defs> </svg>
Authorizations
AI AGENT

Submits and statuses prior authorizations, cleans up work queues, and appeals denials.

FLOWS
Appeals management
Authorization status updates
Workqueue cleanup
Prior authorization submission

Looking for a better fit?
Let’s build an AI Agent together.

Request a demo
Explore Flow Builder
why notable

The future of patient communication, powered by AI Agents.

Notable eliminates the back-and-forth between patients and staff by automating what used to be manual, slow, and expensive.

All-in-one AI Platform

Replace third-party IVRs, call tools, and referral systems with a unified platform powered by intelligent agents.

EHR-native automation

Seamlessly integrates into workflows by reading and writing directly to your EHR for real-time updates and fewer errors.

Always-on virtual staff

Our AI agents automatically handle high call volumes, enabling your team to focus on patients with complex needs.

"With Notable, we create a personalized, responsive healthcare journey for each of our patients."
Kristen Guillaume
CIO
4.91%

reduction in call center volume

Building the digital front door on a single platform

Read case study